Fulton Homes

I want to start at the beginning, My wife and I were thinking of buying a new home last year in August, when some things happened and we came across an announcement that Fulton Homes was building a new community in Surprise and that was the city where we were looking to move to. Knowing about Fulton and their great reputation, being an Arizona company as well, we were very excited, my wife and I watched eagerly to view these models/community called Escalante coming soon to Surprise. Well we got inpatient so we drove out to the community and well we walked the framed models for Silverado inside Escalante. My wife fell in love with the Raymond plan, so we were going to wait until the models were completely done and open to go in to talk to your sales team. Well my wife decided to call well before that, she knew this was the house we wanted and there is no reason for waiting. Shelly our sales person met us on a Sunday drove us to a dirt lot and said what do you think of LOT 192. We signed the paperwork right then and there. So our Journey began. Through the course of this journey, the Fulton team was amazing and EXPLAINED a lot of what we didn’t understand. We met with Stephen in the design center explained what we wanted and he helped us understand what everything would look like together so we could get a visual and he was very patient with us. Purchasing team Lori and Amy were just awesome always quick to answer questions !!! Rick and Mark in the field extremely helpful. Rick would answer any questions we had. Your customer care team that did our walk thru explained everything in detail did not try and rush anything answered all our questions. Susan helped us out with coordination in a water facet I forgot about until the end. We love our home, so thank you! Your team is amazing.

I would like to tell you how happy my husband and I are with Fulton Homes. We have received nothing but excellent service from everyone in the Sales Office; Ed and customer care, also our designer at the Design Center; Keith and our Project Manager; Jim and his assistants and his crew. Every phone call, e-mail or text was returned promptly and the communications were clear. We lived in California at the time of our purchase, so good communication was a necessity. We did a Zoom with our Project Manager, Jim and he understood every request we had and made our build as smooth as possible. We moved into our home on Sunday, Oct. 25 and even since then (after the purchase had already been made) we have had nothing but excellent care and follow ups to make sure everything is working properly. Our home is beautiful. We have exactly what we wanted. Please keep in mind, there were no complaints from anyone, considering we were in the middle of Covid-19. Jim and Alex are the best contractors I have ever worked with. Their attitudes and professionalism exceeds what would normally be expected. They recognized issues that needed to be corrected without us needing to bring them to anyone’s attention, consequently, our close was delayed a week, but only to our benefit. We were also reimbursed for the expenses we incurred with late cancellations. I do not know who to thank for that, but it was the right thing to do and showed again what a great company Fulton is to do business with.

We are extremely happy with the entire process of purchasing our new home. Our Sales associate, Art Ferguson, was a huge help in getting started and answering our questions. We lived out of state while we waited for our home and Art went above and beyond to make sure we got everything handles through email/phone he even had pictures of our house sent over when possible. We worked with project manager Bryan Pottorff and assistant PM Gabe Navarrette and could not be happier with the experience. They helped make the process easy and were available to answer any questions we had. After our final walk through they were able to fix the small issue very quickly and have the home ready once it was signed over. They continue to stop by and follow up with issues we have. We were extremely satisfied with the work they provided. Our design appointment was with Keith Murphy. We attended a design night prior to our appt and met with Keith. He help us walk through the process and how it would work. He answered all our questions and help find all the items we were looking for. Our appt went very smooth and we were very happy with our the design turned out. We used Fairway for our loan and Nathan Trussell was our loan officer. He went above and beyond to help us with the process and answer our many questions. Being first time home buyers we had MANY questions. He made the process less stressful and was always quick to respond when we didn''t understand the next steps. We would absolutely recommend Fulton to anyone looking for a new home. The entire process was smooth and the amount of amenities included were amazing. The design center had more than enough options. We would definitely consider Fulton again for any future homes.